Privacy Policy

CGTrue Privacy Policy

CGTrue is deeply committed to protecting the privacy and personal information of all our users, visitors, buyers, sellers, and community members. As a leading global 3D model marketplace with millions of high-quality assets, we recognize that trust is the foundation of every successful creative platform. We have invested heavily in building transparent, secure, and user-centric data practices that reflect our core values of respect, integrity, and innovation in the 3D content industry.

This Privacy Policy provides a comprehensive explanation of how CGTrue (“the Company,” “we,” “us,” or “our”) collects, uses, stores, processes, discloses, and safeguards your personal data when you access or use our website at https://cgtrue.com (the “Website”), mobile interfaces, services, tools, or any related features. We encourage you to read this document thoroughly and in its entirety so you fully understand our practices.

This Privacy Policy works together with our General Terms and Conditions and Cookie Policy. Together, these documents form the complete framework governing your use of CGTrue. If any part of this policy is unclear or if you have specific questions about how your data is handled, please contact us directly at info@cgtrue.com. Our team is ready to assist you.

WHO WE ARE CGTrue operates one of the world’s foremost 3D model marketplaces, featuring an extensive and constantly growing catalog of professional 3D models and digital assets. These assets serve a wide range of applications, including computer graphics, game development, virtual reality (VR), augmented reality (AR), architectural visualization, product design, film and animation, advertising, education, and many emerging digital experiences. Our platform is supported by a vibrant, international community of talented 3D designers, artists, modelers, and creators who contribute high-quality work that powers creative projects worldwide.

Our company is headquartered at Nguyen Van Cu Street, Bo De Ward, Hanoi, Vietnam. We act as the data controller for the personal information we process through the Website. We take this responsibility seriously and maintain strong internal policies, technical systems, and team training to ensure compliance with applicable data protection standards. For any inquiries concerning the processing of your personal data, you can reach us at info@cgtrue.com.

We respect your privacy and are dedicated to protecting it through this detailed Privacy Policy. Like virtually all professional website operators and online marketplaces, we collect certain data from users and visitors to deliver, maintain, secure, and continuously improve our services. This policy details exactly what information we gather, why we need it, how we use it, and the rights you have regarding your data.

HOW WE USE YOUR PERSONAL DATA At CGTrue, we only collect and process personal data when we have a clear and valid legal basis for doing so. We are committed to data minimization — collecting only what is reasonably necessary for specific, legitimate purposes. The primary legal bases we rely upon include the following:

• Performance of a contract: Processing is necessary to fulfill our obligations to you under the terms of service or purchase agreements, such as delivering purchased 3D models, processing payments, or managing your seller account.
• Compliance with legal or regulatory obligations: We process data when required by applicable laws, including tax regulations, financial reporting, anti-fraud measures, or requests from authorized authorities.
• Legitimate business interests: We may process data when it supports important aspects of our operations — for example, improving website security, preventing abuse, personalizing user experiences, conducting analytics, or developing new features — provided these interests do not override your fundamental rights and freedoms. We carefully balance these interests through internal assessments.
• Your explicit consent: In certain cases, such as sending marketing communications or using specific non-essential cookies, we rely on your freely given, informed, and withdrawable consent.

We regularly evaluate our processing activities to ensure they remain necessary, proportionate, and aligned with these legal bases. We do not sell your personal data to third parties for monetary gain.

WHAT PERSONAL INFORMATION DO WE PROCESS? The categories and volume of personal data we process vary significantly depending on your specific interaction with the platform. Whether you are a casual visitor, Guest Buyer, Registered User, active Designer/Seller, Business Customer, Partnered Designer, or job applicant, we tailor our data collection accordingly.

“Personal data” means any information relating to an identified or identifiable individual. This includes direct identifiers (such as your name or email address) and indirect identifiers (such as your IP address, device fingerprint, or behavioral patterns) that can be linked back to you when combined with other information.

Upon registration or first significant use of the Website, you will be prompted to review and affirmatively accept this Privacy Policy and our General Terms and Conditions. This step confirms your understanding and agreement to our data practices. Our services are intended exclusively for individuals who are 18 years of age or older. Persons under 18 are not permitted to create accounts, register as Members, upload content, make purchases, or provide any personal information. By creating an account or using the services, you confirm that you meet this age requirement. We do not knowingly collect data from children.

IF YOU ARE A VISITOR TO OUR WEBSITE You can explore CGTrue without registering or buying anything. Even in these cases, we automatically collect technical and usage data through standard web technologies to ensure smooth operation and continuous improvement.

Information collected typically includes:

• IP address
• Session logs (IP address, login date recorded by month and year, last known country)
• Approximate location at the country level
• Device type, operating system, screen resolution, and browser version
• Referring website or source that brought you to CGTrue
• General browsing patterns and interaction data

We use this information to enhance website performance, diagnose technical issues, strengthen security against unauthorized access, understand global audience distribution, and make informed decisions that improve the overall user experience for everyone.

Legal basis: Legitimate interests in IT security, service functionality, and marketing optimization, combined with your consent where required for cookies and similar technologies. Storage period: Please consult our Cookie Policy for specific retention periods and your management options.

IF YOU ARE A GUEST BUYER Many users prefer to browse, download free models, or complete purchases without creating a full account. For these Guest Buyer activities we collect only the essential data needed to complete the transaction successfully:

• Email address for order confirmation and digital delivery
• IP address for fraud prevention and compliance
• Necessary payment transaction details (processed securely through PayPal)

Critical note on payments: CGTrue does not store full credit/debit card numbers, CVV codes, or other highly sensitive financial credentials. All payment processing is handled exclusively and securely by PayPal according to its strict privacy and security standards.

Purpose: Providing access to free and paid 3D models, processing transactions, fulfilling orders, and delivering digital goods instantly. Legal basis: Performance of the contract or pre-contractual steps taken at your request. Storage period: Up to 10 years after the purchase to satisfy accounting, tax, legal, and dispute-resolution requirements.

IF YOU ARE A REGISTERED USER Creating an account unlocks the full potential of CGTrue. During registration (via form or social login such as Google), we collect:

• Chosen username
• Email address
• IP address
• Detailed session logs, including login history, download activity, and general platform engagement

These details enable us to manage your account securely, notify you about important events (new messages, model sales, buyer ratings and feedback, price offer updates including acceptance/decline/negotiation status), and provide helpful resources and tips to maximize your success on the platform.

When you purchase models or subscriptions, we process order details (selected assets, pricing, quantities) alongside payment information routed securely through PayPal.

Purpose: Account registration and management, personalized service delivery, order fulfillment, and ongoing platform support. Legal basis: Performance of the contract with you as a Registered User. Storage period: 2 years after your last login if no purchases are recorded, or up to 10 years after any purchase for compliance reasons.

IF YOU ARE A SELLER OR DESIGNER Designers who upload and sell 3D models form the heart of our creative ecosystem. In addition to standard registration data, we collect information required for selling features and payment processing.

Basic account data includes username, email, and session logs.

To receive earnings from model sales, you must complete our Payment Agreement Form, providing:

• Full first and last name
• Date of birth
• Government-issued identification number (passport, national ID card, driver’s license, or equivalent)
• A clear copy or scan of your identification document
• Complete physical address (street, ZIP/postal code, city, country)
• Tax residency status and relevant tax information
• Bank account details, PayPal address, or alternative payment method information
• IP address for identity verification

Purpose: Enabling model uploads and sales, managing seller accounts, executing secure financial transactions, meeting tax and regulatory obligations, and supporting the overall marketplace economy. Legal basis: Contract performance, legal and regulatory obligations, and steps taken at your request. Storage period: 2 years after last activity with no sales, or 10 years after any sale or payment for legal and financial record-keeping.

IF YOU ARE A PARTNERED DESIGNER Designers who accept additional terms and participate in specialized freelance or project-based work (including plugin-assisted workflows and verified model tasks) are classified as Partnered Designers. We collect standard account information plus specific usage data related to these advanced features, such as model verification history and task performance metrics. Payment data follows the same detailed requirements as regular Designers.

Purpose: Managing specialized accounts, delivering enhanced platform functionality, assigning appropriate tasks, and processing compensation for completed work. Legal basis: Contract performance and legal obligations. Storage period: 2 years after last login for basic data; 10 years after payments.

IF YOU ARE A BUSINESS CUSTOMER We actively serve studios, agencies, enterprises, and professional organizations. For Business Customers we process representative and company-related data, including:

• Username, first name, and last name of the authorized contact
• Company name, industry, and relevant business information
• Business location (city and country)
• Contact phone number and professional email address
• Session and activity logs

Purpose: Facilitating enterprise-level services, processing larger orders, ensuring smooth delivery of 3D assets, and building long-term professional relationships. Legal basis: Performance of the business contract. Storage period: 2 years after last login or 10 years after major transactions.

IF YOU ARE APPLYING FOR A JOB WITH CGTRUE As a growing company, we regularly recruit talent. During the application and recruitment process we may collect and review:

• Full name
• Contact details (phone number and email)
• Educational qualifications and history
• Professional experience, previous roles, and achievements
• Certificates, portfolios, references, or other supporting materials
• Any additional information you voluntarily provide in your resume, cover letter, or interview

Purpose: Assessing candidate suitability, conducting interviews and evaluations, and managing the entire recruitment lifecycle. Legal basis: Legitimate interest in identifying and hiring the most qualified individuals for open positions. Storage period: For unsuccessful applicants, up to 1 year from receipt of application (or longer if you consent to be considered for future roles). Hired employees receive separate, detailed employee privacy notices.

WEBSITE USE STATISTICS AND ANALYTICS We are constantly working to improve the Website and overall user experience. To achieve this, we analyze statistical information about visitor behavior, popular content, geographic distribution of users, return visits, device and browser preferences, and general traffic patterns. We use reputable third-party analytics tools and cookies for these purposes. Detailed information is available in our Cookie Policy.

NEWSLETTER SUBSCRIPTIONS Any visitor or Member may subscribe to our newsletter to stay informed about new features, promotions, industry trends, special sales, and creative inspiration. Our emails may include tracking pixels or similar technologies to measure delivery success and engagement (opens and clicks).

Data processed: Email address and basic engagement metrics. Purpose: Delivering timely, relevant updates to our community. Legal basis: Your explicit consent. Storage period: Up to 5 years after consent or until you withdraw it. You can unsubscribe at any time using the link in every email or by writing to info@cgtrue.com.

SENDING MARKETING COMMUNICATIONS Registered Users and Designers may receive periodic emails highlighting new products, feature updates, community news, exclusive offers, survey invitations, or promotional events. These messages may also contain tracking technology for engagement insights.

Purpose: Keeping you informed of opportunities that may enhance your experience and supporting the sustainable growth of our marketplace. Legal basis: Legitimate business interests or your prior consent. You may opt out during registration, through account settings, or via unsubscribe links at any time.

PROFILING AND PERSONALIZED EXPERIENCE We may use your activity data, browsing history, and transaction information to build a high-level profile of your interests (for example, whether you primarily buy models, sell them, or engage in both). This helps us customize the homepage, recommendations, notifications, and available features to better suit your needs. For Designers, sales data may influence payout tiers and earnings opportunities. Partnered Designers may receive task assignments based on past performance.

Purpose: Delivering a more relevant, efficient, and enjoyable experience while optimizing platform operations. Legal basis: Legitimate interests. You may object to profiling by contacting info@cgtrue.com, though certain personalized features may be limited as a result.

LINKS TO OTHER SITES AND AFFILIATE DISCLOSURE

The Website may contain hyperlinks, embedded content, or references to partner websites, social media platforms, third-party resources, blogs, external marketplaces, or other online services that we believe may be useful or relevant to our community of 3D creators and buyers. These links are provided for your convenience and to offer additional value, such as access to complementary tools, tutorials, hardware recommendations, software solutions, stock assets, or other resources that can enhance your creative workflow.

Important: This Privacy Policy applies exclusively to CGTrue and the data we collect, process, and protect through https://cgtrue.com and our own services. We have no control over the content, privacy practices, data collection methods, security standards, or cookie usage of any external websites you may visit by clicking on these links. Once you leave our Website, any information you provide or that is automatically collected by those third-party sites is governed solely by their own privacy policies, terms of service, and cookie practices.

We strongly recommend that you always review the privacy policy, terms of use, and any relevant disclosures of every external website before providing any personal information or making any purchases. CGTrue is not responsible or liable for the privacy practices, data handling, or content of these third-party sites.

AFFILIATE AND COMMERCE PARTNERSHIPS DISCLOSURE The Site may contain links to affiliate websites or commerce partners. If you click on certain affiliate links on our site and subsequently make a purchase through those links, we may receive a small commission, referral fee, or share of the revenue from the sale at no additional cost to you. These affiliate relationships help us sustain and improve the CGTrue platform, fund new features, support our designer community, and keep many resources free or low-cost for users.

All affiliate links are clearly identified where appropriate, and we only promote products, services, or resources that we genuinely believe add value to our users based on quality, relevance, and reliability. Our editorial opinions and recommendations remain independent. Receipt of any affiliate compensation does not influence our reviews, rankings, or recommendations — we always prioritize the best interests of the CGTrue community.

WHO WE CAN SHARE YOUR DATA WITH We maintain strict standards for data sharing and only work with trusted partners who are bound by contractual obligations to protect your information with equivalent security and confidentiality. We share the minimum data necessary and regularly audit these relationships.

We may share data with:

• Payment service providers (primarily PayPal) for transaction processing
• Cloud infrastructure, hosting, security, and IT support companies
• Analytics, customer support, and marketing automation tools
• Professional accounting and legal service providers
• Tax authorities and regulatory bodies when required by Vietnamese law

For Designers, limited information (such as username and country of residence) may be shared with buyers for tax compliance purposes. We may also disclose data when legally compelled, to protect the rights, property, or safety of CGTrue, our users, or the public, or in connection with business transfers.

Some recipients are located outside Vietnam. In such cases, we implement appropriate safeguards — including contractual clauses and security assessments — to ensure your data receives adequate protection during international transfers.

YOUR RIGHTS You have strong, enforceable rights concerning your personal data under applicable law. These include:

• Right of Access: Request confirmation that we process your data and obtain a copy of it.
• Right to Rectification: Ask us to correct any inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your data when it is no longer necessary, was processed unlawfully, or when you withdraw consent (subject to legal exceptions).
• Right to Restrict Processing: Request temporary limitation of processing in specific circumstances (e.g., while accuracy disputes are resolved).
• Right to Data Portability: Receive your data in a structured, machine-readable format and have it transmitted to another controller where feasible.
• Right to Withdraw Consent: Stop processing activities based on consent at any time.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Rights regarding automated decision-making and profiling: Receive clear information about any automated processing and its potential impact.

To exercise these rights, contact us at info@cgtrue.com. We will respond within legal timeframes and may request identity verification for your protection. You also have the right to file a complaint with the relevant data protection authority in your jurisdiction.

DATA SECURITY We employ industry-standard technical and organizational measures — including encryption, access controls, regular audits, secure development practices, and staff training — to protect your personal data against unauthorized access, loss, misuse, or alteration. While perfect security cannot be guaranteed, we continuously review and strengthen our protections.

UPDATES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes in laws, technology, our services, or business needs. The current version will always be available on the Website with the “Last Updated” date clearly displayed. For significant changes, we may also notify you by email. Your continued use of CGTrue after any update constitutes acceptance of the revised policy.

Thank you for trusting CGTrue with your personal information and creative work. We are committed to maintaining the highest standards of privacy, transparency, and user empowerment. If you have any questions, concerns, or suggestions, please reach out to us at info@cgtrue.com. We value your feedback and partnership in building a secure, thriving 3D creative community.

This Privacy Policy was last updated in May 2026.