General Terms and Conditions

THESE TERMS AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. PLEASE READ THEM CAREFULLY BEFORE USING THE SERVICES OF CGTRUE.

Welcome to CGTrue.com, a premier online marketplace dedicated to 3D models, digital assets, and creative content for designers, artists, developers, and businesses worldwide. These General Terms and Conditions ("Terms") constitute a legally binding agreement between you and CGTrue, operated by the company located at Nguyen Van Cu Street, Bo De Ward, Hanoi, Vietnam, with contact email info@cgtrue.com. By accessing or using our website, services, or any related features (collectively, the "Site"), you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the Site.

These Terms incorporate by reference all other policies and agreements available on the Site, including but not limited to the 3D Projects Terms, Seller Earnings and Payout Schedule, Privacy Policy, Content Policy, and Refund Policy. Together, these documents govern your use of the Site and form the complete understanding between you and CGTrue.

CGTrue serves as a trusted platform connecting Sellers (including Designers) and Buyers in the 3D content ecosystem. We do not act as a direct seller or buyer of digital products but provide the technological infrastructure, payment facilitation via PayPal, moderation tools, and community features that enable safe and efficient transactions. All sales and licenses occur directly between Sellers and Buyers, with CGTrue acting solely as a facilitator.

0. GENERAL PROVISIONS

0.1 Purpose and Scope These Terms are designed to clearly outline the rules, responsibilities, and guidelines for all users of the CGTrue Site. They promote a professional, fair, and innovative environment for the 3D modeling community. Whether you are uploading models, purchasing assets, participating in projects, or simply browsing, these Terms ensure transparency, protect intellectual property, and maintain high standards of quality and conduct.

0.2 Role of the Site The Site functions as an online marketplace and professional community for 3D models, textures, animations, rigs, scenes, and related digital assets. Users can discover, purchase, download, and collaborate on high-quality 3D content. CGTrue does not own or sell the content listed on the Site unless explicitly stated. Transactions happen directly between independent Sellers and Buyers.

0.3 Platform Facilitation Only CGTrue provides tools for listing, searching, purchasing, downloading, and managing digital content. We do not inspect every asset for technical accuracy or suitability before listing, nor do we guarantee the performance of any product in your specific workflow or software. Sellers are responsible for the quality and legality of their uploads, while Buyers are responsible for verifying suitability before purchase.

0.4 Contractual Relationships The primary contract for any sale or license of a 3D model or digital asset forms between the Seller and the Buyer. CGTrue is a secondary service provider that maintains the platform, processes payments through PayPal, and enforces community standards. These Terms govern your relationship with CGTrue and set baseline rules for interactions between users.

0.5 CGTrue's Right to Maintain Standards To protect the integrity of our brand, ensure a positive user experience, and prevent misuse, CGTrue reserves the right to create and enforce guidelines for content, behavior, and transactions. This includes the ability to review, moderate, remove, or feature content at our discretion without creating any additional legal obligations.

0.6 Updates to Terms CGTrue may revise these Terms or any incorporated policies from time to time to reflect changes in our services, legal requirements, or industry best practices. We will notify users of material changes via email or prominent notice on the Site. Continued use of the Site after such updates constitutes acceptance of the revised Terms. It is your responsibility to review the Terms periodically.

DEFINITIONS

At CGTrue, we have carefully crafted these terms to ensure every Designer, Buyer, and Member understands their rights, responsibilities, and the full scope of services available on our platform. These definitions apply across the entire site and all related policies. Below is a comprehensive list that explains key concepts used throughout our General Terms and Conditions.

1. Account – A registered user profile on the Site that enables both Designers and Buyers to access all services, upload or purchase 3D assets, manage transactions, and enjoy the complete range of features and benefits provided by CGTrue.
2. Buyer – A Member who acquires Products by purchasing them or downloading free offerings directly from the Site, either for personal use or on behalf of a company or legal entity they represent. This also includes any Member who posts a request for a custom Product through the 3D Projects section of the platform.
3. CGTrue – The operator of the marketplace, a company registered in Vietnam with its headquarters at Nguyen Van Cu Street, Bo De Ward, Hanoi, Vietnam. All inquiries can be directed to info@cgtrue.com. CGTrue provides the technology, payment processing via PayPal, and support infrastructure that powers the entire 3D asset ecosystem on the Site.
4. Content – Any digital material published or made available on the Site. This broadly includes wireframe files, 3D models, textures, plugins, video game assets, game modifications, animation and motion files, collections, packages, materials, scripts, custom shapes, user interface skins, tutorials, FAQs, text, music, video, images, software, source code, and any other creative or informational files.
5. Contract – A binding agreement formed between a Designer and a Buyer in which the Designer agrees to create a custom Product according to the Buyer’s specifications in exchange for a pre-agreed fee.
6. Designer – A Member who operates as a taxable professional and, within their regular business activities, accepts custom work through the 3D Projects section and enters into a Contract with a Buyer to deliver an original Product.
7. General Terms – The complete set of rules, conditions, and guidelines presented in this document, including any additional terms or information linked within it. These General Terms govern all activity on the Site.
8. Incorporated Product – A Product that is embedded into a larger application, product, service, creative work, research, content, data set, or other value-added material in such a way that it cannot be easily extracted and used as a standalone asset without reverse engineering. For clarity, this type of use prevents the Product from being redistributed or reused independently outside the final integrated work.
9. Member – Any individual or entity that successfully creates and maintains a user account on the Site.
10. Product – a) Any Content that a Seller uploads to the Product catalog section of the Site and makes available for purchase or free download by potential Buyers. b) Any original Content created by a Designer specifically to fulfill obligations under a Contract with a Buyer.
11. Seller – A Member who functions as a taxable professional in their regular course of business by uploading original Products to the Site’s catalog and offering them for sale or free download to the marketplace community.
12. Site – The official website cgtrue.com and all associated pages, subdomains, and services it provides.
13. 3D Projects Terms – The specific rules and conditions that govern custom 3D project services delivered by Designers to Buyers on the platform. These terms are available for review on the dedicated section of the Site.
14. Seller Earnings and Payout Schedule – The official document that outlines commission rates, payment procedures, and schedules for earnings disbursements to Sellers. It is accessible directly on the Site.
15. Content Policy – CGTrue’s comprehensive intellectual property and acceptable content guidelines that protect creators’ rights and maintain quality standards across the marketplace. Full details are available on the Site.
16. Privacy Policy – The document explaining how CGTrue collects, stores, uses, and protects personal and transactional data of all users. It is published and regularly updated on the Site, see right here.
17. Refund Policy – The marketplace’s official guidelines regarding eligibility, process, and timelines for refunds on purchases made through the platform. Complete information is available for review at any time.

These definitions ensure transparency and consistency for the global community of 3D artists, studios, game developers, and digital content professionals who rely on CGTrue daily. Whether you are uploading premium models, commissioning custom work, or building out your next big project, understanding these terms helps everyone succeed in the fast-moving 3D marketplace. We continuously review and refine these definitions to reflect industry best practices and the evolving needs of our users. All Members are encouraged to read them carefully and reach out to info@cgtrue.com with any questions.

GENERAL TERMS OF USE OF THE SITE

1. License to Use the Site By creating an Account or completing a guest checkout, you receive a limited, revocable, non-exclusive, non-transferable license to access and use the Site for its intended purposes. This license is granted only to individuals who are at least 18 years old or legal entities capable of forming binding contracts. You may not sublicense, transfer, or assign this license.

You agree not to:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell any portion of the Site.
• Use the Site for any commercial purpose other than buying or selling 3D content as permitted.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code of any part of the Site.
• Remove or alter any copyright, trademark, or proprietary notices.
• Engage in data mining, scraping, crawling, or any automated access except through approved APIs.
• Transmit viruses, malware, or harmful code.
• Impersonate any person or entity or misrepresent your affiliation.
• Disrupt the experience of other users or engage in harassment.
• Violate any applicable local, state, national, or international law.
• Collect personal data of other users without explicit consent.

Any violation may result in immediate termination of your Account and license, with possible legal action.

2. Site Ownership and Intellectual Property All underlying software, design, layout, graphics, logos, and proprietary content on the Site (excluding user-uploaded Products) are owned by CGTrue or its licensors and protected by Vietnam and international copyright, trademark, and other laws. CGTrue logos and trademarks may not be used without prior written permission. Users retain ownership of their uploaded Content subject to the licenses granted herein.

3. Member Accounts and Responsibilities You must provide accurate, current, and complete Registration Data and keep it updated. You are responsible for maintaining the confidentiality of your password and all activities under your Account. Notify us immediately of any unauthorized use. CGTrue is not liable for losses resulting from your failure to secure your Account.

You grant CGTrue a non-exclusive, royalty-free, worldwide license to use your trademarks, logos, and trade names solely for marketing and promotional purposes related to the Site, such as featuring your work in showcases or social media.

You agree to keep all communications with other Members within the Site’s messaging system and not exchange personal contact information outside approved channels.

CGTrue may suspend or terminate Accounts for any reason, including suspected violations. Suspended users may appeal within 30 days; decisions are final after review.

4. Uploading and Posting Content You are solely responsible for all Content you upload or post. You warrant that your Content:

• Does not infringe any third-party intellectual property rights.
• Is not obscene, defamatory, harassing, or illegal.
• Does not contain viruses or harmful code.
• Complies with all applicable laws.

CGTrue reserves the right to remove or edit any Content that violates these standards. By posting in public forums or comments, you grant CGTrue and other users a broad, irrevocable license to use, reproduce, and distribute that content.

5. Content Categorization and Moderation CGTrue uses various methods, including algorithms and human review, to categorize, feature, and promote Content to improve user experience. Sellers grant us the right to apply such categorization. When content is removed, we will endeavor to notify the Seller with reasons and allow an appeal within 30 days.

6. Privacy and Data Protection Your privacy is important to us. We collect and process personal data only as described in our Privacy Policy. We do not sell personal information. By using the Site, you consent to the practices outlined there.

7. Termination of Access CGTrue may terminate or suspend your access at any time for breach of these Terms. Upon termination, you must cease all use and destroy any downloaded materials obtained in violation. Certain provisions, including liability limitations and indemnification, survive termination.

8. Notifications All official notices will be sent to your registered email or in-app notifications. You are responsible for keeping your contact information current.

9. Contests, Promotions, and Community Features Any contests or promotions are governed by separate official rules. Participation is at your own risk and subject to eligibility requirements.

WARRANTIES AND LIABILITY

10. No Warranties The Site and all Content are provided “AS IS” and “AS AVAILABLE” without any warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, or non-infringement. CGTrue does not guarantee uninterrupted access, error-free operation, or the accuracy, completeness, or usefulness of any Content. You use the Site and download Products entirely at your own risk.

11. Limitation of Liability To the maximum extent permitted by law, CGTrue and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility. Our total liability shall not exceed the amounts you paid to us in the twelve months preceding the claim. Some jurisdictions do not allow these limitations, so they may not apply to you.

12. Indemnification You agree to indemnify, defend, and hold harmless CGTrue, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your Content, your violation of these Terms, or infringement of any rights.

TERMS OF USE REGARDING SELLING AND BUYING 3D MODELS

13. Applicability By uploading a Product or making a purchase, you accept these Terms in addition to the General Terms. These provisions apply to marketplace listings and do not replace the separate 3D Projects Terms for custom work.

14. Seller Rights, Obligations, and Representations Sellers represent and warrant that they own or control all rights to uploaded Products and that the Products do not infringe third-party rights. Sellers grant CGTrue a non-exclusive, worldwide, royalty-free license to host, display, promote, distribute (for sales), create previews, and use Products for platform improvement, including research and development of new tools (with opt-out options where applicable for AI training under specific licenses).

Sellers must maintain backups of their files. CGTrue is not responsible for data loss. Sellers are responsible for all taxes on earnings.

15. Buyer Rights, Obligations, and Representations Buyers receive a license to use Products strictly according to the selected license type. Buyers may not reverse engineer, redistribute standalone Products, or use them in violation of the license. Buyers must comply with all laws and obtain any additional clearances needed for sensitive uses.

16. License Types All licenses are non-exclusive and non-transferable unless otherwise specified. Common types include Royalty Free and variations with additional restrictions (e.g., No AI). Detailed license terms are provided in the Product description and must be reviewed before purchase. For free downloads, the same rules apply as selected by the Seller.

Royalty Free License (Standard) Allows broad commercial use as an Incorporated Product in final works such as games, films, visualizations, products, and more, subject to restrictions against standalone resale or redistribution. Specific rules on embedding, protection in software, and permitted uses are detailed on the Site.

Custom Licenses Sellers may offer additional terms. Enterprise deals may involve special arrangements handled by CGTrue on behalf of Buyers.

17. Purchase and Payment Process Payments are processed securely through PayPal. CGTrue acts as a limited payment collection agent for Sellers. Buyers authorize charges at the time of purchase. Sellers receive payouts according to the Seller Earnings and Payout Schedule after deduction of platform fees and applicable taxes.

All users are responsible for their own taxes. CGTrue may collect and remit sales taxes where required by law.

18. Refunds and Reversals Refunds follow the Refund Policy. In cases of reversal, overpayment, or chargeback, CGTrue may deduct amounts from future Seller payouts.

19. Enterprise and Bulk Purchases Special provisions exist for bulk and enterprise buyers, including testing copies and custom licensing. Terms remain confidential as requested by enterprise clients.

20. Prohibited Conduct In addition to earlier prohibitions, users may not:

• Upload replicas of weapons or prohibited items.
• Post personal contact details outside the platform.
• Engage in review manipulation or artificial promotion.
• Use the Site for any illegal purpose.

21. Dispute Resolution CGTrue encourages direct resolution between users but may mediate disputes. Users agree to cooperate. For legal disputes with CGTrue, see Governing Law below.

22. Force Majeure CGTrue is not liable for delays or failures caused by events beyond reasonable control, such as natural disasters, cyberattacks, or government actions.

23. Miscellaneous Provisions These Terms constitute the entire agreement. No waiver is effective unless in writing. If any provision is invalid, the remainder remains in effect. No agency, partnership, or joint venture is created.

The laws of the Socialist Republic of Vietnam govern these Terms. Any disputes shall be resolved exclusively in the competent courts of Hanoi, Vietnam. Users consent to the jurisdiction of such courts.

You acknowledge that you have read, understood, and agree to these General Terms and Conditions.

Effective Date: May 19, 2026